Your No.1 place for leisure & event facilities in the Tauranga, Mount Maunganui & Papamoa region

COVID-19 Updates

All Facilities are Open in Alert Level 2

Under Alert Level 2 public venues and programmes can remain open with strict health and safety practices in place, including contact tracing to record who is coming into our venues and when.

To keep our staff and customers safe we will be implementing very similar measures as we did when we re-opened in Level 2, in May 2020. All these measures are outlined in more detail below.

Facilities may also need to operate in a slightly different way under Alert Level 2 as we did previously. Before visiting one of our facilities please check below if they are operating differently.



Operational Changes

All Community Centres & Halls

User groups will be notified directly of the health & safety requirements, contact tracing etc.

BaySwim - Baywave

Learn to Swim morning sessions while continue at Baywave, while afternoon sessions on August 13 and August 14 have been cancelled due to capacity numbers. We will be crediting accounts. Lessons at Greerton will continue as usual.

Baywave TECT Aquatic & Leisure Centre (including the Poolside Café)

Squad swimming will be cancelled in the afternoon of August 12, 2020 to allow time to put session times in place.

Session times will apply from August 13. Please see details below for when you can access this venue*

The Baywave steam room, sauna, Aqua Play Station, waves and hydroslide will be closed due to physical distancing. Birthday Parties and Friday Fun Nights will be cancelled during Level 2.

Aqua Aerobics will be cancelled on August 12 and re-start on August 13, 2020 for morning sessions only. See session timetables below for more info.

Clubfit Baywave

Members will receive direct communication/direction. Please email if you do not receive this.

Mount Hot Pools

Winter Concert Series cancelled this Thursday August 13, 2020


Group bookings of less than 10 only

Trustpower Arena

100-capacity limit in place. For events or activities taking place within Trustpower Baypark, please seek clarification directly from the event/activity organiser.

BayActive Sports Leagues

League participants will receive direct communication/direction. Please email if you do not receive this or have any further questions.

Greerton Aquatic & Leisure Centre

Session times will apply – please see details below for when you can access this venue*

Clubfit Greerton

Members will receive direct communication/direction. Please email if you do not receive this.

Adams Academy

Plunge pools will be closed

Otumoetai Pool

Session times will apply – please see details below for when you can access this venue*

Tumble Time

100-capacity limit in place.

 Baywave Early Childhood     Centre Families will receive direct communication/direction. Please email if you do not receive this.

Session Times at Aquatic Facilities

In managing visitor numbers to our facilities to adhere to physical distancing rules and to keep within the current 100-capacity limit, we have implemented session times for our regular users, our regular programmes and the general public.

Session times will come into effect from August 13, 2020.

- Click here to download the timetable for Baywave
- Click here to download the timetable for Greerton Aquatic & Leisure Centre
- Click here to download the timetable for Otumoetai Pool

Regular user groups will receive direct communication from your aquatic venue. If you do not receive this, please email

Contact Tracing System

We are required to record the contact details of everyone (staff, contractors, customers) who walk through our doors so that we can provide these to the Ministry of Health should they require them.

Customers can choose to record their details using the Government Tracer App OR with the Bay Venues’ contact tracing system (also via a QR Code) when they enter our facilities. For either option you will need to bring your phone when you visit us. 

If you are unable to scan either QR Code, you will need to ask a Bay Venues staff to manually record your entry (please note this may take longer).

For instructions on how to use the Bay Venues contact tracing system click here to download an easy to follow guide.

Bay Venues’ will only hold contact details for contact tracing purposes. Following Governments guideline your details will be only kept for four weeks, after this period they will be deleted.

Physical Distancing Protocols

In all our facilities you will find markings on the floor in areas where congregation occurs (e.g. reception, changing rooms etc) to indicate 1 metre spacing. In wet areas the markings may appear on benches and/or on the wall. We will be closely monitoring the number of visitors to our venues to ensure that 1 metre distancing is possible throughout. For sport and recreation we are adhering to the Sport NZ Alert Level 2 Guidelines.

Sneeze guards have been installed at all reception areas where customers and staff come into close contact for a prolonged period. We also encourage customers to use payWave of Eftpos instead of cash.

Capacity & Booking Limits

As per the legislation Bay Venues’ is working to a maximum capacity of 100 customers for events and gatherings. Venue numbers will be managed to ensure a 1 metre distance can be adhered within a venue space (see physical distancing section above).


Clubfit, Adams Academy, BaySwim and Aquatic Memberships will continue. If you would like to cancel or suspend your membership further, please contact us:

Hygiene Vigilance

All facilities undergo regular commercial cleans. High-touch point areas will be disinfected throughout the day and/or between use by staff, e.g. door handles, benches, shared equipment. In family changing rooms anti-bacterial wipes will be provided for use on surfaces before and after changing.

We encourage visitors to any of our aquatic sites to consider how they can arrive and depart without necessarily using changing facilities to help minimise risks in these areas.

Hand sanitiser stations have been set up at the entrance of all Bay Venues’ facilities and we encourage customers and staff to use this before entering.

You can also help reduce the risk by following personal hygiene best practice:

  • Wash your hands with soap and water often (for at least 20 seconds). Then dry thoroughly.
  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Don’t touch your eyes, nose or mouth if your hands are not clean
  • Put used tissues in the bin or a bag immediately
  • Stay home if you feel unwell

Bay Venues’ are monitoring COVID-19 developments closely and will be updating this web page and notifying customers via our Facebook pages if our situation changes.

If you would like more information about COVID-19 please visit 

If you would like to discuss any concerns with Bay Venues' management please email

Last updated at August 12 at 9.30am.

Trustpower Baypark Logo Short RGB-809-754-752 Logo for BVL Website Footer  MHP Logo Banner THIS ONEBayStation Logo-562-662ClubfitBay CateringBayKidsBay ActiveBaySwim Bay Audio Visual Logo