Your No.1 place for leisure & event facilities in the Tauranga, Mount Maunganui & Papamoa region

COVID-19 Precautions

As with all non-essential services, all our facilities are now officially closed. They have had their final, thorough clean and will remain locked until further notice.

Direct Debits / Memberships / Refunds:
To answer our customers questions regarding payments, we have put together the following overview:

All Direct Debit Customers
All direct debits have been suspended automatically from Monday 23 March 2020, until we resume normal operations. All direct debits paid prior to Monday 23 March that relate to future dates will be credited to your Bay Venues customer account.

Aquatics, Clubfit & Adams Academy Memberships Paid in Advance
Your memberships have automatically suspended from Monday 23 March 2020. The terms and length of your memberships will be placed on hold to be reinstated once we resume normal operations. 

BaySwim Memberships Paid in Advance
Your customer account has been credited. You will be able to use that credit when we resume normal operations.

Visit Passes
Your visit pass will be on hold and will be active again once we resume normal operations

Sports Leagues
Teams will be issued refunds on a pro-rata basis for the remaining number of weeks. We appreciate your patience as we work through that process.

Holiday Programmes & Venue Bookings, including Birthday Parties
All future bookings are cancelled until further notice. Any payments made will be refunded in full in the coming days. We appreciate your patience as we work through that process.

Full Refunds
If you would prefer a full refund, there are two options to follow:

All refunds will be worked through on a case-by-case basis, so we appreciate your patience. All cancellation fees will be waived. 

If you have a finance related question that isn't addressed above please email feedback@bayvenues.co.nz 
 


What is closed/cancelled?

From 24 March all Bay Venues facilities were closed and all activities within them were suspended.

  • Trustpower Arena & Stadium
  • Baywave TECT Aquatic & Leisure Centre
  • Mount Hot Pools
  • Greerton Aquatic & Leisure Centre
  • Otumoetai Pool
  • Memorial Pool
  • Clubfit Baywave & Greerton
  • BaySwim Baywave & Greerton
  • BayStation
  • Queen Elizabeth Youth Centre (QEYC)
  • Arataki Community Centre
  • Papamoa Community Centre
  • Papamoa Sport & Rec Centre
  • Elizabeth Street Community Centre
  • Bethlehem Hall
  • Matua Hall
  • Greerton Hall
  • Welcome Bay Hall
  • Tauriko Hall
  • Waipuna Park Pavilion
  • Cliff Road Building
  • Mount Sport Centre
  • Aquinas Action Centre
  • Merivale Action Centre
  • Adams Academy
  • Baywave Early Childcare Centre
  • University of Waikato Adams Centre for High Performance Sport (tenants only)
  • Aquinas Action Centre
  • Merivale Action Centre

Also, the annual User Group Forum planned for late March has been postponed

 

Bay Venues’ are monitoring COVID-19 developments closely and will be updating this web page and notifying customers via our Facebook pages if our situation changes.

if you would like more information about COVID-19 please visit the Ministry of Health website

For information on Tauranga City Council's response visit their dedicated COVID-19 web page.

If you would like to discuss any concerns with Bay Venues' management please email feedback@bayvenues.co.nz

Last updated at 3.30pm, 26 March 2020.


 
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