Your No.1 place for leisure & event facilities in the Tauranga, Mount Maunganui & Papamoa region

Important Notice - May 2018

Below you will find updates and media releases regarding the current bore issues affecting Baywave TECT Aquatic & Leisure Centre.
 


Media Release - May 31 2018

Baywave’s bore has been switched on and the pools will be back to their desirable temperatures in time for the long weekend.

Bay Venues Project Manager Justine Brennan says the reheating process began last night and indications are it will take 48 hours for the pools to reach their ideal temperatures.

The usual Friday Fun Night will resume tomorrow with a half-price general entry and free hydroslide, and Baywave’s BaySwim learn to swim classes - which have been relocated off site for the past few weeks - will be held on site as normal next week. These will resume on Tuesday, given Monday is a public holiday.

Justine says the temperature of Baywave’s lap pool (which has the biggest mass of water) had dropped from its usual 27 degrees to 20 degrees. The temperature is being constantly monitored and as of 9am this morning the temperature reading was already at 22.5 degrees.

“We are really pleased with the way the pools are re-heating. At this rate, we will have the Toddlers pool and Spa pool open this afternoon and expect to be back to normal temperatures in all pools by Friday afternoon”.

The pools’ bore problem was identified on May 13. The bore system, which provides heating to the pools, has since been fixed in a process involving re-casing the reinjection bore and partially re-casing the production bore. In a move to avoid damage to plant, the call was made to immediately shut-down the bore system. Water temperatures had been slowly dropping since then.

The lap pool and wave pool have remained open for use for those unfazed about the cooler temperatures. A half-price general entry and free hydroslide offer has been in place while Baywave is unable to offer its usual level of service. This offer will continue until closing time on Friday 1 June.

Justine says Bay Venues would like to thank customers for their tolerance and support during this issue and apologises for the inconvenience.


Update - published 6am, May 31 2018

Update on the Baywave bore 6am Thursday 31 May

The bore was switched back on at 7pm last night (30 May) and it has been operational since then. 

The pools are now heating with the Leisure Pool at 24 degrees at 6am today, and the Lap Pool sitting at 22.1 degrees. 

We will update this site with the pool temperatures regularly today, and provide a targeted time and date on when pools will be back to normal temperatures.

We thank you again for your patience and support as we have worked through this issue. 


Published May 29 2018

Update on the Baywave bore Tuesday 29 May

As previously communicated in our update on Thursday 24th May, we had hoped to be in a position to switch the bore back on and start heating the pools this evening (Tuesday 29 May). We have experienced a slight delay today, due to the need to flush the reinjection bore for longer than anticipated.

We are now aiming for Wednesday evening to start reheating the pools and we will provide another update for you this time tomorrow.

The current temperature is 20.5 degrees.

Please note, once we switch on the bore, the pools will then take at least 48 hours to reheat to normal temperatures.

We thank you for your patience and can assure you that our contractors are working to resolve this problem as quickly as possible.


Published May 24 2018

We would like to provide our valued aquatic customers with an update on the situation with the bores at Baywave.

p 3 Click here to read the update

 



Published May 23 2018

p 3Click here to read our Media Release, issued May 23 2018. 

 



Published May 18 2018

p 3Click here to read our Media Release, issued noon May 18 2018. 

Or click here to read online....
p 3

Click here to read our Briefing Paper featuring key questions and answers
 



What is the current situation?

As previously advised, we identified a problem with the bore system which provides heating to the pools at Baywave. To avoid damage to the plant, we made the decision to immediately shut down the bore system. Since then, water temperatures have been slowly dropping and as of today (Thursday 24 May) the water temperature in the lap pool is 22.7 degrees compared to the normal temperature of 27 degrees. 

When are we expecting the temperatures to return to normal?

Good progress is being made on resolving the bore issue and expectations are that the reheating process will begin in less than a week. Investigation into the bore issue has now been completed and work has begun on fixing the problem. Fixing the bore is expected to take another two days, and the concrete will then need a four-day curing period.

All going well, we will be in a position to switch the bore back on and start heating the pools via a heat exchanger on Tuesday 29 May. The pools will then take at least 48 hours to reheat to normal temperatures.

You can click here to see the latest reported temperatures at Baywave (this is updated regularly for your convenience).

What does this mean for our customers?

General public entry
  • The pools will remain open but will be cooler than normal.
  • The hydroslide will run during its normal operating hours.
  • Until such time as the temperatures are back to normal, we will be offering half price general entry and free hydroslide.
  • Our scheduled Friday Fun Nights have been cancelled until temperatures are back to normal.
 
Aquatic Members and Squad Swimmers
  • You can continue swimming at Baywave in the lap pool or wave pool if you choose.
  • The sauna and steam room will remain available for adult members' use.
  • You can also access our other aquatic facilities including Greerton Aquatic & Leisure Centre, Otumoetai Pools and Mount Hot Pools using your Baywave membership card.
  • If you have paid upfront, any “lost” days will be added to your membership, or if you are paying by direct debit your membership will be automatically suspended.

Learn to Swim
  • Where possible, classes have been relocated to Greerton Aquatic & Leisure Centre until the temperatures return to normal.
  • Monday to Friday morning classes have relocated to Greerton Aquatic & Leisure Centre at the same time with the same teacher.
  • Saturday and Sunday classes have relocated to Greerton, same time with the same teacher.
  • Monday to Friday afternoon classes can be booked by contacting Bayswim on 5778550.
  • We are aiming to bring Learn to Swim classes back to Baywave on Tuesday 5 June (given that Monday 4 June is a public holiday).

Schools in Pools
  • All classes have been cancelled at Baywave until temperatures are back to normal.
  • We are aiming to restart our Schools in Pools programme at Baywave from Tuesday 5 June.

Aquarobics
  • All classes have been cancelled at Baywave until temperatures are back to normal.
  • Classes are available at the Mount Hot Pools Monday 8.45am, Tuesday 10am, Wednesday/Thursday 9am, Friday 9.30am and Saturday 8.30am.
  • Classes are also available at the Greerton Aquatic & Leisure Centre Monday – Friday 9.15am and Tuesday 7pm.
  • If you have paid upfront, any “lost” days will be added to your membership, or if you are paying by direct debit your membership will be automatically suspended.
  • We are aiming to restart Aquarobics classes at Baywave from Tuesday 5 June.
 
Clubfit Members
  • Clubfit gym will remain open and fully operational, with the downstairs sauna and steam room available for Clubfit member’s use.

Little Splashes Childcare
  • Our Childcare Centre at Baywave (Little Splashes) will remain open.
 

Bay Venues would like to sincerely thank our customers for your support throughout this issue. Everyone involved is working hard to get the pools back to normal temperatures in the shortest possible time.

We apologise for the inconvenience, and thank you for your patience.

Regards

Baywave Staff and Management.

 


 
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